All electronically issued services offer quality assurance. If you are not 100% satisfied with the quality, simply write to us within reasonable time asking for rework of the service rendered to you (refer to the quality guarantee on our business website). If the quality delivered fell short of the service promise, we will rework the assignment for free.
Clients agree to resolve any questions, concerns, or disputes regarding the quality of delivered services by submitting a written request, either by email or the online account. This request must specifically outline all questions and concerns about possible editorial errors or omissions so that our experts may clearly address, respond to, and/or correct any areas of concern on the client’s behalf as quickly and professionally as possible. Rework requests are applicable only to the original text and will be carried out according to the assignment’s original written instructions.
Some potential refund scenarios are provided below as a reference only.
|SNO||Reason of refund||Possible refund||Max refund possible|
|1||Over paid or Submitted the order twice||Any excess amount paid and notified to us with six months from the date of order shall be refunded back in full||100%|
|2||Delay in Delivery of order||Please note that work delivery does not happen on Sunday and other Public Holidays. Apart from these days, if there is a delay in delivery of your order, you are eligible for the refund pro-rata to the work done/completed by us.||25%|
|3||Issues in document||If after accepting the changes made by our team, still you find issues in the document, you need to notify the same to us within 2 working days and we may try to rework on your assignment where possible but no refunds are made.||0%|
|4||Cancel the order||If you wish to cancel the order after having submitted the order and completed the payment, no refund is possible for the same||0%|
No cancellation requests will be accepted for confirmed orders.
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